Handling Difficult Workplace Conversations with Confidence                                 

 

 

 

                                          Masterclass Workshops

                                                                                       

 

 

Julie Cork & Ron Passfield are offering masterclass workshops targeting the most important but frequently perplexing leadership and people management responsibilities. 

The workshops are designed for anyone who manages people, with a specific workshop for senior leaders.  Everyone, from first line supervisors to SES leaders, will gain confidence in fulfilling their people management responsibilities and receive helpful tips and insights from attending these workshops.

 

For All Managers:

Making 'Difficult' Workplace Conversations Effective and Practical

For All Managers:

Creating a Culture of Positive Performance Management.

For Senior Leaders:

Coaching your Managers to Have Effective 'Difficult' Performance Conversation

 

While the nature of work may have changed, perhaps forever, the challenges of maintaining productive and professional workplaces have never been greater.  The need to focus on the engagement and support of workers in order to manage in the changed environment is paramount.  It is timely to take stock of the tools and strategies available to managers in light of the recent and future organisational and workplace challenges. 

These workshops are highly participative and practical.

Ron and Julie are experienced senior leaders and managers who have both worked at SES level.  Over the past twelve years they have worked with more than 3000 managers across Queensland assisting them to develop their people leadership and management skills with a particular focus on shaping a productive culture.  

In addition to input on contemporary research, the workshops provide opportunities for one-to-one and small group discussions as well as discussion across the broader group.  The choice about what to share in these discussions rests with individual participants.

Workshops are available in-house or as public programs.  They can be provided as a one-day face-to-face workshop or as a number of shorter (two or three hour) zoom sessions over two days.  Numbers are limited to safeguard the integrity of the workshop process.   

Enrol in a public Zoom-delivered program now. 

 

Contact us to discuss an in-house program.

More about Ron & Julie

 

 

 

Making ‘Difficult’ Workplace Conversations Effective & Practical

Giving Feedback to Correct Performance Confidently & Professionally

Overview

Managers at all levels in all organisations identify providing feedback to workers whose performance or behaviour is below the standard required as the most daunting and difficult of their responsibilities.  As a consequence, providing timely corrective feedback is too frequently delayed.  Delays exacerbate problems and workplaces suffer.  Co-workers become disgruntled at the failure of management to resolve issues and productivity falls.     

This highly interactive workshop provides the opportunity to understand the critical role effective corrective feedback plays in establishing and maintaining highly productive workplaces.  It enables participants to plan for and practise providing effective feedback.  Importantly, participants will hear practical tips from other participants and the facilitators, Julie & Ron, who are experienced people managers and leaders.  Expect to develop confidence in undertaking this most daunting of your management responsibilities.

Who Should Attend?

Anyone who manages people and wants to feel more confident in planning and having ‘difficult’ conversations with their staff   Those at the highest levels of management as well as first line supervisors and team leaders will benefit from this workshop.  Queensland Government managers will gain insights to their legislative obligations which specifically include to promptly deal with poor performance and/or unacceptable behaviour. 

Topics Covered

Details

Four x 2 hour Zoom Sessions:

$550 + GST per participant                                                              ENROL

 

 

 Creating a Culture of Positive Performance Management 

Overview

In challenging times, productive and high achieving workplaces focus on engaging and supporting their workers.  High levels of trust are central to this.  Identifying and intentionally telling workers what they do well is the invisible infrastructure within workplaces that enjoy high levels of trust.  Giving positive feedback seems as if it would be easy for managers but is not always done or done well. 
This interactive workshop explores the critical role of honest performance feedback in highly productive workplaces including how the provision of honest positive feedback paves the way for easier and more effective ‘difficult’ conversations when performance needs improvement.

Who Should Attend?

Anyone who manages people including those at the highest levels as well as first line supervisors and team leaders.  Queensland Government managers will gain insights to the requirements of the September 2020 Directive on this topic.  Positive Performance Management Directive 15/20 

Topics Covered

Details

Four x 2 hour Zoom Sessions:

$550 + GST per participant                                                              ENROL

 

 

Coaching Your Managers to Have the Difficult Performance Conversation 

Overview

Over the past 12 years we have been privy to the views and issues of 3000 managers in both the public and not-for-profit sectors.  The most consistent issue that has emerged in our longitudinal manager development programs is having the difficult conversation which is part of the performance management process. 

Managers consistently express a lack of confidence in having the conversation and dealing with poor performance generally.  In particular, a very common complaint is: "I don't feel supported when I have to deal with poor performance of the staff.  It feels as if I am alone when it comes to having any difficult conversation."  

This Masterclass will identify ways in which you can build your managers' confidence in having the difficult conversation and in developing a workplace culture that is highly productive and conducive to positive mental health.  

Who Should Attend?

 Leaders & managers who manage other people in a managerial role.   

Topics Covered

Details

Two  x 3 hour Zoom Sessions:

$550 + GST per participant                                                              ENROL

 

 

 

Julie Cork commenced her career as a teacher in Queensland and subsequently taught in NSW and the UK.  Her work in the public sector has included working on the introduction of major cultural change programs impacting on organisational strategy and leadership.  She spearheaded the introduction of the major Employment Equity reforms of the 1980s and 1990s firstly in the Commonwealth public sector in Queensland and then, at the SES level, in the Queensland public sector.  Julie’s particular areas of expertise include organisational effectiveness, leadership and management development, people policy design and development and the prevention and elimination of undesirable organisational behaviours.  Since the late 1990s Julie and her group have consulted in these areas in the private, public and not-for-profit sectors.  She has also undertaken a number of government roles including serving a term as a Commissioner of the Crime and Misconduct Commission.  She currently serves as a panel member on the Queensland Civil and Administrative Tribunal (QCAT) and as a Commissioner for Police Service Reviews.  

Emeritus Professor Ron Passfield’s expertise in leadership and people management is multifaceted and multilayered.  He has lengthy experience as a people and systems manager including at SES level, a decade of experience as an academic at Griffith University researching and teaching in the area of Human Resource Management and most recently as an organisational consultant and freelance academic working specifically within organisations and directly with managers.  He has a deep commitment to fostering the use of management practices that value workers as the way of achieving optimally productive organisations.  His areas of academic research have included manager development and action-learning / action research.  Ron’s specialised knowledge is in the use of action-learning for organisational change and development and he has an international reputation in the area.  He has extensive training and facilitation experience throughout Australia and overseas, developed and refined throughout his career.